Terms and Conditions


Please read these terms carefully before using the BSH Home Appliances Consumer Extended Warranty website ( By using the Site, you are agreeing to be bound by and abide by these terms. If you choose not to be bound by these terms then BSH Home Appliances does not grant you the right to use the Site and you must not use the Site. You must not use or access the Site in violation of these terms.

1. Site and Terms

The Site and all of its content is an online service made available by BSH Home Appliances. (referred to in these Terms of Use (Terms) as BSH, we, us, our).

2. Agreement to appointment agreement

You may only use the Site if you have been authorised to sell or repair goods to customers as an authorised agent of, or otherwise on behalf of, BSH and accordingly to sell the BSH Home Appliances Consumer Extended Warranty (CEW). If at the time of accessing the Site you have not entered into such an agreement, by using the Site you:

a. represent that you or the organisation that you represent has received from BSH a copy of an appointment agreement to be signed by you or the organisation;

b. agree that by using the Site to place orders for goods, you or your organisation (as applicable) are bound by the terms of the appointment provided by BSH; and

c. represent and agree that you have the authority to bind the organisation that you represent to those terms.

The terms referred to in paragraph b continue to be binding on you until such time as they terminate or expire in accordance with their terms or you enter into a replacement written agreement with BSH. The agreement under which you are authorised to sell or repair BSH goods to customers (whether under the agreement formed under this clause 2 or a separately signed agreement) is an Appointment Agreement.

3. Variation

BSH may vary these Terms at any time. The up-to-date version of these Terms will be made available on the Site. If BSH reasonably considers that any variation of these Terms may result in a material detriment to you, it will take reasonable steps to notify you of the variation (which may be during your next access to the Site). By continuing to use the Site after these Terms have been varied, you agree to be bound by and abide by these Terms, as varied.

4. Permitted Use

You must only use the Site for the purpose of processing and ordering CEW on behalf of customers if you have, or your employer has, been authorised to do so by BSH pursuant to an Appointment Agreement, including to:

a. create CEW orders;

b. create customer profiles and appliance information (if needed);

c. apply and process mode of payments for CEW orders;

d. check the status of CEW orders; and

e. view, download (where required) and print pages from the Site, (collectively, the Permitted Use).

5. Copyright/Trade marks

You must not reproduce or otherwise use material, software, text, graphics, and layout in, or trademarks depicted on the Site except to the extent necessary for the Permitted Use or otherwise with the permission of BSH. You grant to BSH a non-exclusive, perpetual, irrevocable, fully paid-up, royalty-free license to use and exercise all intellectual property rights in any content posted by you to the Site.

6. Passwords

You will be issued with a user name and password that must be used to access the Site. You are solely responsible for maintaining the confidentiality of your user name and password. You must not disclose your user name or password to any third party at any time for any reason whatsoever. You are liable for all activity on the Site, including every order made through or in relation to the Site, using your user name and password.

You agree to:

a. immediately notify us of any disclosure to a third party of, or unauthorised use of, your user name and password or any other breach of security;

b. ensure that your user name and password is not used by more than a single user at any point in time, and

c. ensure that you exit the Site at the end of each session.

7. Rules of conduct

As a condition of use, you must access and use the Site only in accordance with these Terms, the terms contained in the Appointment Agreement, and any reasonable directions or guidelines provided by BSH from time to time. You must not (and must not permit any third party to) either (1) use the Site in a manner that, or (2) upload, post, submit or otherwise distribute or facilitate distribution of any content on or through the Site (including by way of links to content on any other site) that:

a. infringes any patent, trade mark, trade secret, copyright, right of publicity or other right of any other person or entity or violates any law;

b. is unlawful, threatening, abusive, harassing, defamatory, misleading or deceptive, fraudulent, invasive of another's privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, or is otherwise inappropriate as determined by us in our sole discretion;

c. constitutes unauthorised or unsolicited advertising or promotion, junk or bulk e-mail ("spamming"); or

d. impersonates any person or entity, including any of our employees or representatives.

You must not:

a. take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers') infrastructure;

b. interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site;

c. bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Site (or other accounts, computer systems or networks connected to the Site);

d. directly or indirectly introduce or permit the introduction of, any virus, worm, trojan or other malicious or harmful code into the Site, or in any other manner whatsoever corrupt, degrade or disrupt the Site;

e. violate or attempt to violate the security of the Site, including accessing data not intended for you; attempting to probe, scan or test the vulnerability of our system or network or to breach security or authentication measures without proper authorisation; attempting to interfere with service to any other user; or using any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site;

f. run any form of auto-responder or "spam" on the Site;

g. use manual or automated software, devices, or other processes to "crawl" or "spider" any page of the Site; or

h. harvest or scrape any content from the Site.

8. Unauthorised access to information

Nothing in the Site is to be taken as extending any facility, power or approval to you to:

a. search for or access information and details, including Confidential Information, which you are not authorised to search for and/or access; or

b. lodge orders that are not genuine and legitimate orders made by genuine and legitimate customers.

9. Suspension

BSH may suspend your access to the Site at any time for any reason (including, without limitation, for the purposes of maintenance of the Site) without having to give you notice.

10. Limitation of liability

To the extent permitted by law:

a. all conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied by custom, under the general law or by statute are expressly excluded under these Terms; and

b. BSH is not liable (including in negligence) for any loss of profit, loss of revenue, loss of goodwill, loss of or damage to reputation, loss of capital, downtime costs, loss under or in relation to any other contract, or any indirect, consequential or special loss or damage incurred by you or any other person arising under or in connection with these Terms or your access and use of the Site (even if we have been advised of the possibility of such loss or damage).

11. Breach

If you breach these Terms or if BSH reasonably believes that you may have breached these Terms and that it is appropriate to exercise one of the remedies in this paragraph in order to preserve the operation and security of the Site, then without limiting any other remedies available, BSH may without notice to you take one or more of the following actions:

a. cancel or limit your access to the Site;

b. place any restrictions on your use of the Site; and

c. disclose information about you and your use of the Site for the investigation of any unlawful or harmful activity.

BSH may also cancel your access to the Site if you cease to be authorised to use the Site for the purpose of ordering goods on behalf of customers pursuant to an Appointment Agreement.

12. General

If any part of these Terms is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder will remain in full force and effect. These Terms are governed by the laws of the Republic of Singapore. You irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Singapore.